Jewelry Care & Repairs

Jewelry Care

If it is cared for properly, fine jewelry can become a treasured family heirloom. It needs to be loved and treated well so it can be enjoyed for generations to come.

To maintain the beauty of your jewelry, please clean your jewelry regularly. Have your piece professionally cleaned if your piece consists of emeralds, opals, pearls, and/or several mixed stones. If your piece does not feature any of these stones, you may also clean your jewelry at home. To clean your jewelry yourself, brush delicately with a very soft small brush in lukewarm soapy water, then carefully rinse it in lukewarm water and wipe it with a soft cloth.

Avoid any kind of contact with household bleach or cleaning products, which will quickly cause gold to discolor and possibly disintegrate. Prevent your jewelry from coming into contact with hair spray, deodorants, and perfumes. Take off your jewelry while swimming or bathing.

Always check the secure placement of gemstones in their settings. If you gently tap the side of the jewelry and hear a rattling sound, your stone is loose. If you wipe the piece of jewelry with a cloth and it is caught, your setting is loose. If you suspect that your stone or setting is loose, please contact susan@susangordon jewelry for assistance. 

Each piece of jewelry comes complete with a fine quality storage bag. Please use this to store your pieces.

For chains, please clasp and lay flat to avoid knotting.

Avoid storing pieces together in the same pouch to prevent scratches and dings.


Please contact with the name of your piece, a photograph if possible as well as an explanation of the issue. We will contact you once we review your request.