Shipping & Returns
ALL SALES ARE FINAL
Please note all sales are final and we do not allow returns.
All of our pieces are made to order, so please allow up to 3-4 weeks of production time from the day your order is placed until shipment.
Due to the high value of our fine jewelry, orders are shipped free via JM Shipping Solutions, and we request that you inspect your item for damage immediately upon its arrival. In the rare event that your package or item shows any sign of damage, contact us immediately and retain the shipment's packaging, should an inspection be required in the event of an insurance claim.
Contact us in advance if you need your items rushed and we will do the best that we can to meet your deadline.
If you have any questions about your order or want to inquire about the status of your order please email us at Susan@susangordon.com